Amazon offers entrepreneurs in Spain the opportunity to run their own delivery business through the Delivery Service Partner (DSP) program. This model allows you to operate a fleet of vehicles with the logistical and technological support of Amazon, facilitating entry into the logistics sector without the need for prior experience.

What is the Amazon DSP program?

Amazon's DSP program allows entrepreneurs to run a delivery business that delivers Amazon packages to customers. DSP partners operate under the Amazon brand, utilizing its technology, training, and ongoing support.This model combines business independence with the support of a leading multinational logistics company.

Requirements to become a DSP member in Spain

To join the DSP program in Spain, it is necessary to meet the following requirements:

  • Transport license valid in the EU: It is essential to have a valid community transport license.
  • Number of IVA: The company must be registered with a valid VAT number.
  • Mandatory insurance:
    • Goods insurance: Minimum coverage of €100.000 for national and international transport.
    • Vehicle insurance: Minimum coverage of €15.000.000 for property damage
  • Registered legal entity: The company must be legally incorporated in Spain.
  • Liquid assets: It is recommended to have between €15.000 and €30.000 in liquid assets to cover initial expenses.
  • Management experience: Although not mandatory, previous experience in team management and logistics operations is valued positively.

 Costs and initial investment to become a DSP in Spain

Starting your own business as an Amazon Delivery Service Partner (DSP) in Spain requires an estimated initial investment between €15.000 and €30.000, depending on the size you start with, the location, and the number of vehicles you decide to operate at first. This investment will It allows you to establish a functional operational base, hire staff, and comply with all legal and logistical requirements. to start delivering packages.

Below, we break down the main concepts included in this initial investment:

Entry fee

Approximately €15.000. This is the basic initial cost to join the DSP program. This fee covers:

  • The complete training offered by Amazon, both in business management and operational logistics.
  • Access to the Amazon ecosystem, including technological tools, operational support and ongoing advice.
  • Assistance to launch your delivery business under Amazon standards.

This amount It is essentially a “gateway” that enables the entrepreneur to become part of the program, and guarantees support from the start.

Vehicle acquisition or leasing

Amazon doesn't require you to buy the vans directly, but you do need to have a functional fleet from day one.To facilitate this, Amazon maintains agreements with approved suppliers that offer vehicle rental or leasing options tailored to their operations.

  • The most common vehicles are vans such as the Mercedes-Benz Sprinter or eVito (electric)., with official Amazon branding.
  • The cost per vehicle on lease can range between €400 and €700 per month., depending on the model and conditions of the contract.
  • The recommended initial number is usually between 5 and 10 vehicles., which represents a monthly investment from €2.000 to €7.000 in leasing.

This leasing model helps keep the initial investment low, as you don't need to make a large fleet purchase.

Uniforms and technological equipment

Each driver must have:

  • Official Amazon Uniforms (shirts, pants, jackets, etc.).
  • Portable devices (PDA) or smartphones with delivery and navigation apps.
  • Additional accessories such as chargers, vehicle mounts, scanners and backpacks.

Amazon may provide these materials through partner suppliers, or The DSP partner can purchase them directly, according to the company's specifications. The total estimated cost in this case is between €100 and €300 per driver., depending on the equipment. For a starting team of 10 people, this represents between €1.000 and €3.000 in initial equipment.

Insurance and licenses

As a logistics operator, it is mandatory to have:

  • Cargo insurance: minimum coverage of €100.000 for national and international transport.
  • Vehicle liability insurance: Coverage of at least €15.000.000 for property damage.
  • Community transport license valid in Spain, which authorizes your company to carry out professional transport within the country and the EU.

The cost of these insurances can vary depending on the insurer, but on average they are:

  • Between €1.500 and €3.000 per year to cover the entire initial fleet.
  • Administrative license fees: approximately €300 to €1.000, depending on whether you already have the license or need to process it.

Initial operating expenses

Before daily operational activity begins, you will need to cover:

  • Hiring staff (selection process, interviews, documentation).
  • Driver training (in procedures, customer service, security).
  • Administrative software or ERP if you decide to use your own for your internal management.
  • Costs of management, accounting and legal compliance.

You should also consider renting a small office or operational base if you don't use Amazon's fulfillment centers directly to dispatch your team.

Estimate: Between €2.000 and €5.000 to start, although this may vary depending on the city and the number of employees.

Estimated total cost: indicative summary

Concept Estimated investment (€)
Entry fee 15.000
Leasing of 5-10 vans (1st month) 2.000 - 7.000
Equipment and uniforms 1.000 - 3.000
Insurance and licenses 2.000 - 4.000
Initial operating expenses 2.000 - 5.000
Estimated total 22.000 - 34.000 €

DSP Business Operation

Once the DSP partner has completed the selection, training, and startup process, the daily operations of the business begin. While Amazon provides a solid foundation with resources, technology, and ongoing support, Day-to-day business requires organization, leadership, and excellent management of teams and logistics processes. The main pillars that support the daily operation of a DSP company would be these:

Delivery fleet management

The fleet is the operational heart of the businessThe number of active vehicles depends on factors such as the assigned geographic area, package demand, and the time of year (for example, during campaigns like Black Friday or Christmas, volume increases).

  • Recommended starting quantity: between 5 and 20 vans, with the possibility of scaling up to 40 vehicles or more as the operation is consolidated.
  • Vehicle Types: medium-sized vans, many of them electric (such as the Mercedes-Benz eVito), which meet Amazon's environmental and safety standards.
  • Maintenance and rotation: It is the member's responsibility to ensure that the vehicles are in perfect technical condition, undergoing periodic inspections and managing any incidents.

Efficient fleet control involves scheduling deliveries, plan routes, ensure shift coverage and act quickly in the event of breakdowns or unforeseen absences.

Hiring and training the team of drivers

One of the biggest challenges and responsibilities of the DSP partner is the management of their human team.Depending on the fleet size, the team can consist of between 30 and 70 drivers, or even more if multiple shifts are managed daily. Here are some key factors:

  • Staff pick: This includes job posting, interviews, background checks, and contract signing. Candidates must have a valid driver's license, a clean driving record, and basic customer service skills.
  • Initial and continuing training: Amazon provides training materials and protocols that cover:
    • Driving safety.
    • Using the delivery device (scanner/PDA).
    • Contactless delivery procedures.
    • Resolution of incidents with clients.
    • Image and behavior standards.
  • Team management: The partner must organize shifts, monitor work and rest times, and maintain staff motivation and productivity. It's common to have supervisors or team leaders assist with daily coordination.

Coordination with Amazon: Logistics stations and routes

The DSP partner doesn't operate in isolation; they work closely with Amazon from their local fulfillment centers. Each day, the partner receives:

  • A block of scheduled routes.
  • The packages are already classified by route.
  • Station access for drivers to pick up packages and begin their routes.

Delivery is carried out following Amazon-optimized routes, which take into account traffic, delivery times, and energy efficiency. Routes typically last 8 to 10 hours per driver, with an average of 150 to 200 packages per day per van., depending on the area.

The partner must guarantee:

  • The punctuality of your team.
  • Quality control in delivery.
  • Correct return of undelivered packages at the end of the day.

Use of Amazon technology

Amazon provides DSP partners with access to a comprehensive technology platform, including:

  • Amazon Delivery App (Rabbit or Flex App): allows the driver to scan packages, follow optimized GPS routes, record deliveries and report incidents.
  • DSP Management Portal: where the partner can monitor the daily performance of their fleet, view statistics, quality reports, and customer feedback.
  • planning tools: to schedule shifts, analyze routes and manage incidents.
  • Compliance Dashboard and Key Metrics, such as:
    • Percentage of on-time deliveries.
    • Index of returned packages.
    • Customer satisfaction.
    • Efficient use of fuel or battery in electric vans.

Proper use of this technology maximizes efficiency and minimizes errors, while also facilitating compliance with Amazon's demanding standards.

Continued support from Amazon

Although the DSP partner operates as an independent company, Amazon offers you a constant support structure:

  • Business Coach assigned: A specialized advisor who guides the partner in growth, problem solving, KPI compliance, and process optimization.
  • 24/7 operational assistance: Real-time assistance in case of technical issues, problems at logistics stations, or questions about deliveries.
  • Human and legal resources support: Amazon offers materials, guides, and support for staff management and regulatory compliance.
  • Continuous improvement sessions: Regular meetings with other DSP partners to share good practices, innovations and solve common challenges.

This support is one of the aspects most valued by partners, as it allows even people without prior experience in logistics to scale their business in a structured and sustainable way.

Benefits of being a DSP partner

  • Amazon support: Access to the infrastructure, technology, and experience of one of the leading logistics companies.
  • Integral formation: Training program that includes theoretical and practical training at delivery stations.
  • Business Growth: Opportunity to expand business by increasing fleet and equipment as demand grows.
  • Sustainability: Participation in green initiatives, such as using electric vans to reduce the carbon footprint.
  • Operational support: Ongoing assistance in operational, technical and human resources aspects.

Challenges and drawbacks

  • High operational demands: Management of intensive logistics operations, including extended hours and high demand.
  • corporate responsibility: As the business owner, you assume full responsibility for management and performance.
  • Dependence on Amazon: Although operated independently, operations are closely tied to Amazon policies and procedures.
  • Initial investment: Requires significant investment and associated financial risk management.

Types of routes and deliveries

Delivery routes assigned to DSP partners vary by location and demand. They include urban and rural deliveries, with schedules that can span seven days a week. Amazon provides daily routes and packages to be delivered, making it easy to plan and execute deliveries.

Is the DSP program right for you?

The Amazon DSP program is ideal for entrepreneurs who:

  • They are looking for a business opportunity with a proven model.
  • they have leadership skills and experience in team management (although this is not an exclusive requirement).
  • They are willing to take on operational responsibility for a company.
  • They value the backing of a big brand like Amazon.
  • They can mobilize an initial investment and manage a team on a daily basis.

This model combines entrepreneurial independence with the support of a leading logistics company. It's not a job, but an opportunity to undertake with corporate support, making it especially attractive for profiles seeking long-term growth in a booming sector.

How to start the application process?

If you've come this far and still have any questions, you can download the official manuals from Amazon at this link.  If you are clear about it, you could continue the process like this.

 Access the official site: https://logistics.amazon.es

  1. Click on "Apply Now" and fill out the initial form, which includes:
    • Personal information.
    • Previous experience.
    • Information about your company (if already established).
  2. Initial interview and evaluationIf your profile is shortlisted, Amazon will contact you for an interview and a more detailed evaluation of your plan.
  3. Training and preparationIf accepted, you'll begin a multi-week intensive training program, including theory, hands-on experience at a distribution station, and team management.
  4. Beginning of operations: After training, you'll receive support to set up your fleet, hire your team, and begin operating.

FAQ

Can I apply if I don't have a company yet?
Yes, but you'll need to set it up and meet all the requirements before you can start operating.

Is it necessary to have experience in logistics or delivery?
No, but it's valued positively. The training covers everything necessary.

Does Amazon guarantee a number of deliveries?
Yes, Amazon assigns daily routes to each DSP partner, based on demand and location.

Can I choose the city where I operate?
In the application, you can select your geographic preferences, although they are subject to availability.

Is this business profitable?
According to Amazon, well-managed DSP partners can achieve significant annual revenue, although net benefits will depend on operational efficiency, cost control, and staff management.